Division/ Dept
At Elior we're enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace.
We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations.
Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us, and we are committed to delivering delicious and healthy food, which is ethically sourced.
And we're committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. We've lots to shout about with our strong and united approach in tackling many important global sustainability issues.
This role sits within our Business & Industry division, catering for those within the workplace. We're an award-winning business and industry hospitality team, proud of our creativity and ingenuity, with a big focus on our people who are everything to us. Daringly delicious, we deliver exceptional food and service to our customers, making us one of London's most respected and fast-growing boutique catering companies.
Reference
2024-66648
40 hours- Monday to Friday but flexibility required for evening and weekends.
Lexington is an award-winning contract caterer that focus on providing great food and service to customers. To do this we need fabulous people and we work hard to create an environment where our team members feel engaged, inspired and valued. For this reason, we are hiring a brilliant Head of Operations to work in one of our prestigious contract.
We are seeking a highly skilled and experienced General Manager with experience of Retail and Commercial Services for our contract catering operation. This role requires a candidate who is dynamic, business-savvy, financially astute, creative, and able to thrive in a fast-paced work environment. The successful candidate will be responsible for overseeing all aspects of the catering operation, ensuring exceptional service, client satisfaction, and profitability and will report into an Account Manager.
Responsibilities:
- Lead and manage a team of 85 catering professionals, ensuring high levels of performance and cohesiveness between Retail and Hospitality across three buildings.
- Develop and implement business strategies to drive growth and increase profitability within a commercial account
- Build and maintain strong client relationships, ensuring client satisfaction and retention
- Monitor financial performance, analyse data, and make strategic decisions to achieve commercial objectives
- Oversee menu planning, food preparation, and quality control to ensure exceptional culinary experiences for clients
- Collaborate with chefs, food development team, vendors, and suppliers to source quality ingredients and products
- Stay up-to-date with industry trends and developments, and creatively integrate them into the catering operation
- Develop and implement marketing initiatives to attract students and increase Lexington brand visibility across the campus
- Ensure compliance with food safety plus health and safety regulations
As part of your package, we are offering a salary of up to £55.000 per annum
This role comes with an Employee Assistance Programme, a great cycle to work scheme, workplace pension, life Assurance (x2), 28 days holiday – pro-rata (including Bank Holidays), great benefits for you and your family and a day off for your birthday!
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