Client Retention Manager
Ref: 2024-63950
Job Information
Division:
Elior Support Services
Advert Closing Date:
19/07/2024
Contractual Hours:Full-time
Working Environment
Our offices are based in London and Macclesfield, linked via good public transport routes. We offer comprehensive learning & development opportunities, and an engaging work atmosphere. They are sociable and open spaces with fantastic restaurant / catering facilities. Lunch subsidies / free refreshments and snacks are offered.
Job Description
Join us as a Client Retention Manager along with our Client Relations Director and Executives to uncover exciting opportunities within small and medium contracts across all divisions, leading to the successful retention of these contracts.
Key Responsibilities:
- Collaborate with Operations and Support Service teams to craft irresistible B2B offers for small and medium contracts, driven by valuable insights from Client feedback, aligning with Elior UK's ambitious annual retention/renewal targets.
- Utilise the dynamic Tegara system to input actions/activities, keeping a vigilant eye on stakeholder input, and ensuring timely interventions by checking contract vulnerability scores/status.
- Efficiently coordinate all documentation related to contract re-negotiation within specified timeframes, engaging seamlessly with associated Support Services and Operations teams.
- Forge ongoing connections with operators through meaningful communication and site visits, assessing and elevating current standards while fostering relationships with site clients.
- Be a key player in client re-bid presentations, influencing both content and format, and ensuring the presence of relevant attendees and compelling presentation collateral.
- Craft comprehensive remedial action plans post-client meetings, promptly uploading them to the Tegara contract page.
- Negotiate and align actions and timeframes for remedial actions with the appropriate operator, monitoring and following up to gauge client reaction and satisfaction.
Embrace the thrill of this remote role that combines strategic prowess with on-site visits, offering you the chance to travel across multiple sites in the UK.
Working Pattern: Monday - Friday
Skills and Experience
The experience and knowledge we are looking for from our future Client Retention Manager include:
- Operational experience within the contract catering industry
- Excellent record of positive client relationships
- Strong influencing and listening skills
- Excellent verbal and written communication
- Financial and Analytical Skills
Benefits
At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.
FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.
Support Your Way of Life:
- Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
- Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days
- Holiday Allowance: Relax & recharge with 31 days of holiday (including bank holidays)
- Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays
- Family Leave: Prioritise family commitments with flexible leave options
- Paid Charity Leave: Make a positive impact with two additional paid days for charity work
Big Enough for Growth, Small Enough to Connect:
- Opportunities for career progression while developing a close-knit community
Supporting You Through Life’s Ups & Downs:
- Access mental health support & comprehensive wellbeing benefits
Keeping Finances & Wellbeing in Mind:
- Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme
Why it’s Great to Work for Us
Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:
- Workplaces & Office Space
- Sporting Venues & Stadiums
- Attraction & Heritage Sites
- Public Sector & Defence
- Health, Care & Hospitals
- Schools, Colleges & Universities
Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.
That’s why 85% of colleagues tell us how proud they are to work for us!
About Us
Our offices are based in London and Macclesfield, linked via good public transport routes. We offer comprehensive learning & development opportunities, and an engaging work atmosphere. They are sociable and open spaces with fantastic restaurant / catering facilities. Lunch subsidies / free refreshments and snacks are offered.
At Elior we're enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace.
We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations.
Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us, and we are committed to delivering delicious and healthy food, which is ethically sourced.
And we're committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. We've lots to shout about with our strong and united approach in tackling many important global sustainability issues.
Interested? Click the ‘Apply for this role’ button at the top of this advert.
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