Commercial Manager

A newly created role within the commercial function for a Commercial Manager to join the team

You will be responsible for creating and executing the commercial plan for Elior’s retail hospital division, delivering EBITDA growth through like-for-like sales and gross margin improvement activities.

This role will be expected to use a variety of commercial levers to drive like-for-like sales and EBITDA growth such as price optimisation, promotional strategies, range improvement, upselling, and space maximisation to drive category performance and overall sector success.

The Commercial Manager will play a key role in understanding the success of these projects and driving them forward through data driven decision making, ensuring rigorous commercial planning processes and effective relationship management cross functionally with operational teams, finance, purchasing, clients, and supplier partners.

Key Responsibilities:

• Develop and deliver comprehensive commercial plans for the retail hospital division, securing senior sign-off, and ensuring timely execution through cross-functional team engagement

• Support the Commercial Optimisation Manager to model proposed commercial initiatives on a product-by-product/unit-by-unit basis, forecast outcomes, and employ a test-and-learn approach based on commercial results

• Analyse the performance of live commercial initiatives in the retail hospitals to suggest and implement changes based off the results.

• Regularly present performance, recommendations and strategy to senior team and wider functions

• Take accountability for the successful implementation of approved commercial activities through operational teams.

• Conduct regular competitor benchmarking analysis to maintain a thorough understanding of the market, including price, range, display, service style, and branding to proactively identify ways to optimise results and stay competitive

• Spend time in operational units to observe and support implementation, developing strong relationships with senior operations teams

• Form a strong working relationship with the relevant operations, clients, finance and purchasing teams to ensure stakeholder buy in for key commercial and marketing initiatives identified

In this role...

Essential Skills and Experience:

• Proficiency in Excel, data analysis, and evidence-based decision-making.
• Experience with commercial levers such as price, range, display, and upselling.
• Ability to present business insights and recommendations effectively.
• Innovative and capable of developing and operationalising new ideas.
• Strong understanding of market trends in food and beverage or grocery.
• Ability to focus on profitable outcomes and work at pace.
• Experience in cross-functional project implementation.

Desirable Skills:

• Experience with profit targets and sales environments.
• Familiarity with operational realities in retail units.
• Experience with Power BI and managing senior stakeholders and client relationships.
• Background in FMCG, hospitality, or retail.
• Degree-level education.

Personal Qualities:

• Analytical and commercial mindset.
• Exceptional attention to detail.
• Creative problem-solving skills.
• Innovative and entrepreneurial approach.
• Excellent organisational, communication, and diagnostic skills.
• Flexible, adaptable, and capable of working independently or in a team.
• Confident, influential, and empathetic towards end users.
• Ability to remain calm under pressure.

Join Elior’s retail hospital division to drive commercial success and make a significant impact through data-driven strategies and effective relationship management.

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

We offer a salary of up to £45,000 subject to experience plus a 15% KPI performance-related bonus and a daily lunch allowance of £7.00 when working from the office

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days
• Holiday Allowance: Relax & recharge with 33 days of holiday (including bank holidays)
• Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life’s Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme

Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That’s why 85% of colleagues tell us how proud they are to work for us!