IT Service Desk Analyst

As an IT Service Desk Analyst, you will be the first point of contact for IT Support in our London City Office, supporting users directly face2face from stakeholders to director level confidently.

You will also be required to be part of the IT service team to support all day-to-day IT issues reported in the Business as a whole, providing 1st and 2nd line desktop support working via phone and remote support tools as well as face2face. 

In addition, you will be the IT lead in new site opening and supporting the business opening team

As an IT Service Desk Analyst for Elior you will be expected to:

• Manage IT support and service requests for internal customers.
• Deliver confident 1st and 2nd line desktop support across various channels.
•  Ensure high first-time fix rates for incident resolution.
• Prioritize and manage tasks efficiently in a dynamic setting.
• Maintain up-to-date documentation on processes and procedures.
• Coordinate IT equipment procurement following established protocols.
• Collaborate with external vendors for escalated issues.
• Provide face-to-face support to senior business members and stakeholders.

Required Qualifications:

• Have a minimum of 3 years’ experience working in an IT Helpdesk Environment, specifically with a strong working knowledge of Microsoft Desktop solutions
• Be enthusiastic and a self-starter with excellent interpersonal skills
• Have experience of using ITSM tools and working towards SLA targets

Desired Qualifications:

• ITIL foundation or equivalent (Desired)
• Show attention to detail in incident recording, control of IT procurement and asset tracking
• Be patient and have the ability to remain calm under pressure and be able to make rapid decisions based on information available
• High experienced in supporting users directly face2face from stakeholders to director level.
• Experienced in 1st and 2nd line desktop support
• Previous experience working in a changing environment 

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days
• Holiday Allowance: Relax & recharge with 31 days of holiday (including bank holidays)
• Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life’s Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits
• Keeping Finances & Wellbeing in Mind:
• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle to work scheme

Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That’s why 85% of colleagues tell us how proud they are to work for us!